| 1. What is your minimum order? Our minimum order is 1 cut length roll e.g. 15 metre Fleece fabric roll (depending on product type). The initial order value when opening a credit account facility is £500. However you are able to order smaller quantities from our Retail Website www.abakhan-onlineshop.co.uk. |
|
| 2. Can I make up the minimum order using several different designs? No, our minimum order is 1 roll per design/per colour. Please see product page for more information. |
|
| 3. What are your Delivery Charges? For a breakdown of delivery costs, click HERE to visit the Delivery Information page. |
|
| 4. How long will my order take to arrive once placed? Your order should reach you within 5 working days (Excluding Weekends, Bank Holidays and Public Holidays) - subject to stock availability. For further information click HERE to visit the Delivery Information page. |
|
| 5. Can I order from you even if I live outside the UK? Orders from a Non UK address cannot be processed using the online payment facility. Please call 01745 562 120 or email us your order requirements by visiting the 'CONTACT US' page. |
|
| 6. Is VAT Included in the prices stated on the web site? No, VAT is not included in the original price. It is added at the 'Check Out' stage of your online order process. |
|
| 7. What are your opening hours? Our office and warehouse opening hours are 9.00 am - 5.00 pm Monday - Friday (Excluding Weekends, Bank Holidays and Public Holidays), although orders can be placed 24/7 on the ITS website. |
|
| 8. Can i buy fabrics over the Telephone? Yes please call 01745 562 120 to discuss your order requirements. |
|
| 9. Can you send me an invoice so I can send you a cheque? If you prefer to pay using cheque rather than debit card, we can send a pro forma invoice showing the actual value of your order so that a cheque can be issued. Your order will be dispatched after the cheque has been cleared. This applies to telephone and email orders only. Please call 01745 562 120 or or email us your order requirements by visiting the 'CONTACT US' page. |
|
| 10. Can I open a Credit Account? We can offer a credit facility for customers placing an initial order of £500+. For further information click HERE to visit the Credit Account page. |
|
| 11. I am a small business just starting out and at first will be placing small orders only, do I still qualify as trade/can I still place an order? As long as you are a trade/business customer then we can supply our products to you. If you wish to set up a Credit Account, you will be asked to send a business letterhead to confirm your company details. For further information click HERE to visit the Credit Account page. |
|
| 12. I do not have a business but would like to buy your fabrics? Sorry but we only supply to trade/business accounts. For all retail enquiries please visit www.abakhan-onlineshop.co.uk. |
|
| 13. Do you supply to schools? Yes we do supply schools subject to meeting our minimum order requirements. |
|
14. How do I know if the fabric is in stock? All fabric shown on the ITS website is in stock and available to buy, unless otherwise stated - subject to daily stock updates.
|
|
| 15. Will you be getting more of..... as it is Out of Stock? Products shown in the Special Offer section have limited quantites available and are offered subject to being unsold. All other stock is repeatable/re-orderable on a regular/seasonal basis unless marked 'discontinued'. |
|
| 16. What is the width/composition of your fabric? Please see individual product page on website or brochure to find this information. |
|
| 17. Can you supply fabrics that are not on the website? We can supply specific designs and colours of Fleece and Fur fabrics, subject to minimum order quantities and setup fees. Please contact us to discuss your order requirement. Telephone: 01745 562 120 or or email us your order requirements by visiting the 'CONTACT US' page. |
|
| 18. Do you supply fabric samples? We offer a 'Sample' service which provides a max of 5 A5 swatches free of charge. We also offer fabric pieces from 1/4 metre -5 metre, subject to a 25% surcharge on our current prices. You can order your free A4 samples online; simply click on the 'Request a Sample' button on your selected fabric. For larger samples, please E-mail sales@its-sales.co.uk. |
|
| 19. Is your fabric fire retardant? No our fabric is not fire retardant. |
|
Please not that ITS are a TRADE ONLY Supplier. For Retail Enquiries please visit www.abakhan.co.uk
